Effective Date: 1st February 2026
THE PM AGENCY LTD (“Company”, “we”, “our”, “us”) is committed to protecting your privacy and safeguarding your personal information.
This Privacy Policy explains how we collect, use, store, share, and communicate with you when you interact with our websites, services, forms, surveys, systems, and platforms operated under or connected to:
- THE PM AGENCY LTD
- The PM Agency
- Growth Systems
- GHL Growth Systems
- GoHighLevel Growth Systems
Any related brands, domains, funnels, or services operated or managed by THE PM AGENCY LTD.
This Privacy Policy should be read together with our Terms & Conditions, which govern your use of our services.
1. Information We Collect
We may collect personal information including, but not limited to:
- Name
- Email address
- Phone number
- Business information
- Payment and billing details
- IP address, device information, and usage data
- Any information you voluntarily submit via forms, surveys, bookings, or communications
It is your responsibility to ensure that all information you provide is accurate and complete.
2. How We Use Your Information
We use the information collected to:
- Provide and deliver our services
- Communicate with you regarding accounts, bookings, and services
- Deliver training, coaching, consulting, software access, and support
- Send transactional, operational, and service-related messages
- Send marketing, promotional, and educational communications
- Improve our services, systems, and customer experience
- Document communications
- Comply with legal and regulatory obligations
3. Communication Consent & Outreach Authorization
By submitting your information through any form, survey, website, booking page, Facebook Instant Form, CRM system, third-party integration, or data collection method connected to THE PM AGENCY LTD or its associated brands, you expressly consent to receive communications from us.
This includes, but is not limited to:
- Account notifications
- Transactional messages
- Appointment reminders and confirmations
- Customer support communications
- Sales, onboarding, and follow-up communications
- Marketing and promotional messages
Communications may be delivered via:
- SMS / text messages
- Phone calls (live, automated, AI-assisted, or prerecorded)
- Email Voicemail drops
- Other electronic or digital communication methods
Message frequency may vary. Message and data rates may apply.
4. Consent Superseding DND & Prior Opt-Outs
By submitting your information, you acknowledge and agree that your consent supersedes any prior opt-out, unsubscribe request, or Do Not Disturb (DND) registration, including national or regional DND registries, to the maximum extent permitted by applicable law.
This applies even if you have previously unsubscribed from communications related to THE PM AGENCY LTD or its associated brands.
5. Marketing vs Transactional Communications
You may opt out of marketing communications at any time by replying STOP to SMS messages or using unsubscribe links in emails.
You acknowledge that opting out of marketing communications does not apply to transactional, operational, or account-related messages, which may still be sent as necessary to:
Deliver services Manage accounts Fulfill contractual obligations Comply with legal requirements
6. Cookies & Tracking Technologies
We use cookies and similar technologies to understand how our websites and systems are used and to improve user experience.
Cookies are small data files stored on your device that help recognize your browser and remember preferences. Cookies do not capture sensitive personal data, transmit viruses, or read information from other websites.
You may disable cookies in your browser settings; however, some features may not function correctly.
7. Sharing of Information with Business Partners & Affiliates
By submitting your information, you expressly consent to THE PM AGENCY LTD sharing your personal data (including name, email address, and phone number) with:
- Trusted business partners
- Affiliated businesses
- Service providers and collaborators
This sharing is limited to purposes aligned with the original reason your information was collected.
All third parties are required to maintain confidentiality and are prohibited from using your data for unrelated purposes without additional consent.
8. Access & Data Handling
Access to personal information is restricted to employees and contractors who require it to deliver services or fulfill your requests.
All personnel are bound by confidentiality obligations and internal data-handling policies. Violations may result in disciplinary action.
9. Data Security
We implement reasonable administrative, technical, and organizational safeguards to protect personal data. However, no method of transmission or storage is 100% secure, and we cannot guarantee absolute security.
10. Unauthorized Use
Unauthorized copying, downloading, redistribution, republication, or misuse of any content or data from our websites or systems is strictly prohibited without prior written consent.
11. Governing Law
This Privacy Policy is governed by and construed in accordance with the laws of England, United Kingdom.
12. Contact Information
If you have any questions about this Privacy Policy or how your personal data is handled, please contact:
THE PM AGENCY LTD
Registered in England, United Kingdom